Shipping Policy
JADE CROPPER
Last updated: 5 November 2026
This Shipping Policy applies to orders placed on jadecropper.com. All orders are shipped from Sweden.
Processing
Standard in-stock orders are processed within 1 to 3 business days of receiving the order, provided that payment has been received, clearance is complete, and stock is available.
We operate Monday to Friday, excluding Swedish public holidays.
Pre-orders are excluded from standard processing times. Estimated shipping or delivery windows for pre-order products are stated on the product page.
An order confirmation will be sent by email when your order is placed.
Once your order has shipped, we will send a second email with final confirmation and instructions on how to track and collect your package, where tracking is available.
Shipping Cost
We offer free worldwide shipping on all orders.
Shipping Times
- Sweden: 1–3 business days
- Europe: DHL Express, 3–5 business days
- United Kingdom: DHL Express, 3–5 business days
- Rest of the world: DHL Express, 3–5 business days, depending on destination
Delivery times are provided as guidelines only and begin from the date of dispatch.
Delivery times do not include possible delays caused by payment authorisation, customs processing, carrier delays, holidays, or stock availability.
Import Duties and Taxes
Orders Shipped Within the EU
VAT is included in the price. There are no customs duties or import charges on deliveries within the EU.
Orders Shipped Outside the EU
Prices include applicable taxes. Any import duties are calculated and shown at checkout before you place your order.
We ship these orders with duties and taxes prepaid, so nothing more is due on delivery.
Returns
We create the return label for approved returns. A €10 return shipping fee is deducted from your refund, so you don’t pay anything up front. No fee applies to defective, damaged, or incorrect items.
For full details, please see our Return and Refund Policy.
Shipping Address
You are responsible for providing a complete and accurate shipping address.
If an order cannot be delivered due to incorrect or incomplete shipping information, additional costs may apply.
Pre-Orders
Pre-order shipping dates are estimates and may change due to production, delivery, customs, supplier, or other delays.
If a pre-order is significantly delayed, we will contact you where possible.
Contact
For shipping questions, contact order@jadecropper.com.