JADE CROPPER
Last updated: 5 November 2026
This Return and Refund Policy applies to orders placed on jadecropper.com.
Returns
We have a 14-day return policy. You may request a return within 14 days after the last item on your order is delivered.
To request a return, contact us at order@jadecropper.com before sending anything back. Items sent back without first requesting a return may not be accepted.
Returned items must be:
- unworn and unused
- in the same condition as when received
- returned with all original tags attached
- returned with original packaging where applicable
We may reduce your refund if an item has been used, damaged, or handled more than necessary.
Some items may not be eligible for return, as stated on the product listing or on our website at the time of purchase. Contact us if you have questions about whether a specific item can be returned.
Return Shipping
If your return is approved, we will create your return label and send it to you with instructions. A €10 return shipping fee is deducted from your refund, so you don’t pay anything up front. No fee applies to defective, damaged, or incorrect items.
Please pack your return securely. For international returns, the package should be marked as “returned goods” where applicable. We are not responsible for customs charges, duties, or fees applied to returned packages.
Refunds
Once we have received and inspected the returned item, we will notify you whether the return has been approved.
If your return is approved, you will be refunded to your original payment method, minus the €10 return shipping fee where applicable. Your bank or payment provider may need additional time to process and post the refund.
Import duties and taxes paid at checkout for orders shipped outside the EU are non-refundable, unless the return is due to our error or applicable law requires otherwise.
Cancellations
You can request cancellation or removal of items from your order until the item is shipped. To request a cancellation, contact us at order@jadecropper.com.
Right to Cancel
You may cancel your order for any reason within 14 days after the day you receive your goods, unless an exemption applies. To cancel, contact us at order@jadecropper.com.
After you tell us you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price. The €10 return shipping fee described above is deducted from the refund, unless the item is defective, damaged, or incorrect.
Exchanges
Exchanges may be accepted depending on stock availability.
To request an exchange, contact us at order@jadecropper.com.
If the requested exchange item is unavailable, we may offer a refund or alternative solution.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If an item is defective, damaged, or incorrect, contact us as soon as possible at order@jadecropper.com.
Please include your order number and relevant details. We may request images or other information in order to assess the issue.
If the issue is confirmed, we will provide an appropriate solution, such as a replacement, exchange, repair, refund, or return instructions, depending on the circumstances.
Your Legal Rights
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To start a return, request a cancellation, ask about an exchange, or report a damaged item, contact us at order@jadecropper.com.